FAQ
Frequently Asked Questions (FAQ)
📦 Orders & Shipping
How long does delivery take?
Orders usually arrive within 7–15 business days depending on the product and destination.
Do you ship internationally?
Yes — we offer worldwide shipping with free standard delivery on most items.
Can I track my order?
Yes. You’ll receive a tracking link by email once your order ships, or you can check your order status on our Track Order page.
---💳 Payments
Which payment methods do you accept?
We accept Visa, Mastercard, and other secure online payments processed via Stripe and Tap Payments.
Is my payment information secure?
Absolutely. All transactions are encrypted through Shopify Payments and comply with international PCI security standards.
---🔄 Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original packaging. See our Refund Policy for details.
How do I request a return?
Email us at support@vyvo.shop with your order number and reason for return. Our team will guide you through the process.
---🛠Product Information
Do you offer warranties?
Most VYVO products include a 12-month limited warranty for manufacturing defects.
What if my product arrives damaged?
Please contact us within 48 hours of receiving your order with photos of the damaged item. We’ll replace it free of charge.
---📞 Customer Support
How can I reach you?
Email our support team at support@vyvo.shop. We typically reply within 24 hours on business days.